Questions and complaints

Please address any questions and complaints directly to our management companies Deka Immobilien Investment GmbH or WestInvest GmbH. In addition, both companies participate in the ombudsman and dispute resolution service provided by Bundesverband Investment und Asset Management e.V. (BVI).

How to reach us

Deka Immobilien Investment GmbH

Lyoner Straße 13
60528 Frankfurt am Main

Phone: (+49) 211 8 82 88 - 566

WestInvest Gesellschaft für Investmentfonds mbH

Hamborner Str. 55
40476 Düsseldorf

Phone: (+49) 211 8 82 88 - 566

You can find additional information on customer complaints management (contact options and procedures) at the Deka Group website.

Ombudsstelle des BVI

You can contact the ombudsman at the German Investment Funds Association (BVI) in the event of conflicts in connection with the provisions of the German Investment Act.

Ombudsman service contact information

Unter den Linden 42
10117 Berlin

Phone: (+49) 30 6 44 90 46 - 0
Fax: (+49) 30 6 44 90 46 -29


The European Commission has set up a European Online Dispute Resolution platform at Consumers may use the Online Dispute Resolution platform to settle disputes out of court relating to purchase or service contracts concluded online.