In its current version (v2), the standard takes an end-to-end approach and covers ten areas (concepts) in order to assess the well-being and health of tenants and users: air, water, nourishment, light, movement, thermal comfort, sound, materials, mind (mental and emotional health) and community. Special initiatives are recognised in an additional category for innovations.
Each concept comprises a large number of criteria and preconditions that must be met to achieve certification.
The lowest WELL rating is bronze (at least 40 points). To achieve a higher certification of silver (at least 50 points), gold (at least 60 points) or platinum (at least 80 points), properties must define and implement optimisation measures in the individual areas.
The programme distinguishes between three project types: new and existing buildings, new and existing interiors, and core and shell. As with other systems, existing certifications must be confirmed every three years through recertification.